Return & Refund policy
At Anakshlerin.store, we are committed to providing our customers with high-quality fashion products. However, if for any reason you are not satisfied with your order, we will provide fast, easy and transparent return and refund solutions. Below is our detailed policy on this process.
1. 30-day return policy
We want you to be satisfied with your order. If for any reason you would like to return the product, please note the following conditions:
Request period: You can request to return the product within 30 days from the date of receipt.
Condition of the product: The product must be unused, undamaged, and with the original labels attached.
Packaging and accessories: The product must be returned in its original packaging, including all accessories, warranty cards, manuals and gifts (if any).
If the product does not meet the above requirements, we reserve the right to reject the return request or apply additional processing fees.
2. Return Process
To request a return, please follow these steps:
– Step 1: Contact Us
Send a return request via email to [email protected]. The email must include the following information:
- Product serial number (if applicable)
- Full name
- Date of purchase
- Reason for return
- Name of product to be returned
– Step 2: Confirm request
After receiving your request, we will verify the information and send you detailed instructions on how to return the product. Please note that only if your request is accepted will you proceed to send the return.
– Step 3: Send the return
After receiving our instructions, please send the product back to the address provided. You will be responsible for the shipping costs of returning the product, unless the product is defective or delivered incorrectly.
– Step 4: Check and confirm the return
After receiving the product, we will check the condition of the goods within 5-7 working days. You will then receive a notification of approval or rejection of the return request.
3. Refund Policy
After your return request is approved, we will proceed to refund the payment method you used when placing the order. The refund process takes 30 working days.
Refund method: The amount will be refunded to the original payment account, which can be a credit card, debit card, or an electronic payment account such as Paypal, Payoneer.
4. Late or Unreceived Refund
In case you have not received your refund after the stated time, please follow these steps:
Check your bank account or contact your credit card company. It may take some time for the refund to be processed until it is officially credited to your account.
If you have followed the above steps and still have not received your refund, please contact us via email: [email protected] for further assistance.
5. Defective or damaged product
If you have received a defective or damaged product, please contact us within 7 days of receipt for assistance in exchanging the product or for a full refund. In this case, we will be responsible for the return shipping costs and will not charge any additional fees.
Exchange or Refund Process: After verifying the defect or damage, we will either exchange the product for a new one or issue you a full refund. If you choose a refund, the amount will be transferred to the original account you paid for.
6. Cancellation of Order
You can cancel your order within 24 hours of placing the order without incurring any fees. After this time, the order will be processed and cannot be canceled. If you wish to return your order after it has been shipped, please follow our standard return and refund policy.
7. Still Need Help?
If you need further assistance, please contact us at:
Email: [email protected]
Address business: 3045 Harriet Ave, Minneapolis, MN 55408, USA
Working hours: 8:00 am – 5:00 pm (EST) | Mon – Fri